Cancellation Policy, Terms & Conditions and Privacy Policy

Welcome to www.eazydogtraining.com. This website is owned and operated by Anniina Gowen, trading as Eazy Dog Training.

Please read the following Cancellation Policy, Terms & Conditions and Privacy Policy carefully before accessing or using this website. By using this site, you agree to be bound by these terms. If you do not agree, you must not use the site.

1. General Terms of Use

1.1 Agreement to Terms

By accessing this website, you acknowledge and agree to comply with these Terms & Conditions, which may be updated from time to time at our sole discretion. Continued use of the site indicates your acceptance of any revised terms.

1.2 Eligibility

You confirm that:

  • You are at least 18 years old; or

  • You are the parent or legal guardian of a person under 18 using this site, and you ensure they understand and comply with these terms.

 

2. Use of Content and Services

2.1 General Disclaimer

  • All information provided is for general guidance only and does not constitute veterinary or behavioural advice.

  • For pet behavioural issues, consult a qualified dog trainer or behaviourist in person.

  • We do not provide online guidance for pet aggression.

2.2 Your Responsibility

  • You remain fully responsible for your actions and those of your pet.

  • Eazy Dog Training disclaims liability for injury, loss, or damage resulting from advice or activities linked to this site.

3. Intellectual Property

3.1 Ownership

  • All content on this website is owned or licensed by Eazy Dog Training.

  • Content is protected by Australian and international copyright and intellectual property laws.

3.2 Permitted Use

  • You may download or print content for personal, non-commercial use only.

  • You must not alter, copy, republish, or use content without written permission.

3.3 Trademarks

  • The Eazy Dog Training name, logo, and related identifiers are registered trademarks.

  • No rights or licenses are granted to use these without express written consent.

 

4. Limitation of Liability

4.1 Site Content and Functionality

  • Content is provided “as is” and may change without notice.

  • We do not guarantee the accuracy, completeness, or reliability of content.

  • We do not guarantee uninterrupted access or that the site will be free of viruses or defects.

4.2 Limitation of Liability

To the fullest extent permitted by law:

  • We exclude all liability for any direct, indirect, or consequential loss or damage from your use of the site.

  • Our liability for breach of any non-excludable guarantee is limited to:

    • Replacement or repair of goods; or

    • Resupply of services or the cost of resupply.

 

5. Indemnity

You agree to indemnify and hold harmless Eazy Dog Training, its affiliates, directors, employees, and agents against all claims, losses, or expenses arising from your use of this site.

 

6. Third-Party Services and Content

6.1 External Links

This website may contain links to third-party sites. These links do not imply endorsement. We are not responsible for the content, services, or privacy practices of those sites.

6.2 Third-Party Services

We may contract third parties for service delivery. You must not bring claims against such third parties. If you do, you agree to indemnify Eazy Dog Training against all consequences.

 

7. User Content and Comments

7.1 Posting Guidelines

You may post comments or content (Third Party Content) provided:

  • You own or have permission to use the content.

  • It is not unlawful, offensive, defamatory, or in breach of any rights.

  • It does not promote products or services without our written consent.

7.2 Rights and Removal

  • By posting content, you grant Eazy Dog Training a perpetual, royalty-free, worldwide license to use it.

  • We may monitor, edit, or remove any content at our discretion.

 

8. Purchases, Refunds and Booking Conditions

8.1 Payment Terms

  • All products and services must be paid in full before delivery.

  • Prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.

8.2. No Change-of-Mind Refunds and cancellation policy

We do not offer refunds for change of mind or changed circumstances. This includes all reasons, such as changes to your schedule, work or availability, moving house, rehoming the dog or deciding the service is no longer needed etc. However, we may be able to reschedule your booking to another date, class or session, subject to availability, if you contact us at least 72 hours before the service starts.

A cancellation and rescheduling policy of 72h applies to all private training bookings and 7 days to all group class bookings.

8.3. Sale and Discounted Purchases

Purchases made during a sale, or using a discount or promo code, are final and are not eligible for refunds or recsheduling.

8.4. Medical Reasons: Transfers, Credit or Catch-Up Lessons, Not Refunds

If you or your dog can’t attend training due to illness or injury, we may offer a transfer to another class, date or session (subject to availability), or a credit towards a future service.

  • Group classes: if you miss a lesson due to illness or injury, we may offer a catch-up lesson in another class, subject to availability.
  • A medical certificate or vet certificate is required.
  • Requests must be made at least 72 hours before the start of the service.
  • Transfers and credits must be used within 6 months of the original start date.
  • Refunds are not offered in place of a transfer, credit or catch-up lesson. In cases of severe illness or injury preventing the dog from attending at all, a refund may be considered at our discretion (the $50 cancellation fee applies).

8.5. Cancellation Fee

A $100 cancellation fee applies to all cancellations and refunds, unless initiated by us. This covers the reserved time slot, bank fees, and the admin work related to your booking.

8.6. Once Your Service Has Started

  • No cancellations, refunds or rescheduling are available once a service has started (the first day of training) or has been delivered, including online courses and digital content.
  • Group classes are sold as a full course, not individual lessons. Individual or missed lessons are not refunded, but a catch-up may be offered in another class if available.
  • Pre-paid training packages are non-refundable, including partially used packages.
  • In-home training sessions must be used within 6 months of purchase. Unused sessions are forfeited and not refunded or credited.

8.7. No Swaps Between Services

Once a service has started or been completed, its fee cannot be transferred or put towards a different service or training package. For example:

  • A group class cannot be swapped to private training after the course has started.
  • A private lesson or initial assessment that has already taken place cannot be put towards another training package, such as our 8-week reactivity program.

8.8. Transferring Bookings

    • Bookings may not be transferred or sold to a third party without prior approval from Eazy Dog Training.
    • If you are unable to attend, you can send someone else with your dog, or attend without your dog to take notes, or do a catch-up lesson at one of our other locations if available for your class, or access available online resources, where applicable.

8.9. Class Attendance Conditions

  • A maximum of two people per dog may attend in-person group training classes.
  • Children under the age of 7 are not permitted to attend group classes, to ensure a safe and focused learning environment.
  • All attendees must be able to follow the trainer’s instructions and contribute to a calm training setting.
  • Eazy Dog Training reserves the right to remove any dog from a group class if, in our professional assessment, the dog is unable to cope safely or comfortably within the group environment, or its behaviour is significantly impacting the safety, wellbeing or learning experience of other participants. In such circumstances, the dog will be removed from the group class, and no refund will be provided for the class, course or remaining sessions. Our decision regarding a dog’s suitability to participate in a group class is at the discretion of Eazy Dog Training and may be made at any time during the course.

8.10. Training Terms Behavioural & Puppy Training

  • Dogs with issues such as reactivity, aggression, or separation anxiety require private behavioural training regardless of age.
  • Private puppy training sessions are for dogs under 20 weeks of age and cover basic puppy training, such as: toilet training, puppy biting, building independence, basic commands (sit, stay, come, etc.), leash manners introduction

Client Commitment

Dog training is a partnership — we are committed to helping you, and we ask the same in return. Without consistency and follow-through, progress cannot be achieved.

8.11. Owner Responsibility

  • You are solely responsible for your dog’s behaviour and any injury or damage they may cause during training.
  • You must inform the trainer of: Past behaviour concerns (e.g. aggression, reactivity, anxiety, bite history), any relevant medical history, allergies, or dietary needs

8.12. Treat Use During Training

  • We may use high-value training treats such as chicken, cheese, green tripe etc. during sessions.
  • Most dogs tolerate these well. However, if your dog has dietary restrictions, please bring your own suitable treats.

8.13. Service Area

We service Sydney Inner West and CBD suburbs within 10 km. We do not service suburbs over 15 km from the Sydney CBD. Please contact us if you are unsure whether your suburb is included.

8.14. Trainer Cancellations and changes to your booking

If a session is cancelled by the trainer due to illness or unexpected circumstances:

  • You will be notified by email and/or phone.
  • Please add info@eazydogtraining.com to your contact list.
  • You will be offered either:  a full refund, or a rescheduled session at the next available time
  • If we need to make any changes regarding to your booking with us, we will inform you personally via email and text message or call. We will always follow up to ensure you received our message about any changes that apply to your booking.

8.15. Why Our Policy Works This Way

Our classes and private sessions have limited places. When you book, we reserve that place or time slot for you and turn others away. This is why bookings are not refundable for change of mind or a change in your circumstances.

8.16. Your Rights Under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Under the Australian Consumer Law, you are entitled to a refund, replacement or repair if the product or service you purchased:

  • Is faulty, damaged or unsafe,
  • Is not of acceptable quality,
  • Does not match the description, sample or demonstration model,
  • Fails to do what we said it would do.

If you believe a product or service is faulty or misdescribed, you must contact us as soon as possible with a description of the issue and supporting images.

We may request that the product be returned to us for assessment. If the product is deemed faulty or non-compliant with consumer guarantees, we will provide a suitable remedy and cover the return shipping costs.

9. Privacy Policy

9.1 Information Collection

We collect personal information when you:

  • Complete forms on the site

  • Make purchases

Collected data may include:

  • Name, email, address

  • Payment details (passed securely to payment processors; not stored)

9.2 Use of Information

We use your information to:

  • Process transactions and send you booking confirmations, reminders and service-related emails

  • Send you training tips, class dates, news and offers from Eazy Dog Training, if you choose to join our mailing list

Booking confirmations, reminders and service-related emails are part of the services you book with us. Newsletter and marketing emails are only sent if you opt in, for example by ticking the newsletter box at checkout or signing up to our mailing list on our website. Our emails are managed through Mailchimp. You can unsubscribe from marketing emails at any time using the “unsubscribe” link at the bottom of every email, or by contacting us at info@eazydogtraining.com. Unsubscribing from marketing emails won’t affect emails about bookings you’ve made.

We do not share your data except:

  • As needed to complete services (e.g., delivery partners)

  • With trusted service providers who help us run our business, such as our email platform (Mailchimp) and payment processors

  • When required by law

9.3 Security

We follow industry standards to protect your personal information during transmission and storage.

9.4 Changes to Policy

We may update this Privacy Policy. Major changes will be communicated via email or website notice.

 

10. Legal and Jurisdiction

10.1 Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

10.2 Severability

If any part of these Terms is found to be invalid or unenforceable, the remainder will continue in effect.

10.3 Unlawful Use

You must not use this website for any unlawful purpose.

 

11. Contact

If you have any questions about these Terms & Conditions or our Privacy Policy, please contact us via the details provided on our Contact Page.